THEATRE POLICIES
- Tickets are non-refundable. Exchanges only, subject to ticket availability..
- General admission seating, unless otherwise stated.
- Recording devices of any kind are not permitted backstage, or inside the performance tent during performances.
- Pets are not permitted inside the performance tent. Service animals excepted.
- Latecomers will be admitted at a suitable break in the performance and at the discretion of Front of House staff.
- Theatre on the Ridge reserves the right to refuse admission or eject any person whose conduct is deemed by Patron Services to be disorderly.
- Performance Cancellation:
In the event a performance is cancelled prior to start time by Theatre on the Ridge for reasons such extreme inclement weather, technical or safety issues, patrons will be notified no later than 1 hour prior to show start time. Patrons will be encouraged to choose an alternate performance for the same or another production, subject to ticket availability. - In the event Theatre on the Ridge does not cancel the performance, but the patron chooses to not attend, or to leave mid-show, due to weather, or for personal reasons, no voucher, alternate date or refund is offered.
OUR COVID PROTOCOLS
Theatre on the Ridge (TOTR) maintains a healthy and safe working environment. The following COVID-19 policy outlines best practice to ensure this:
Individuals who are experiencing light to moderate symptoms of COVID-19 are asked to mask while in the company of others and maintain a distance for safety. For more severe symptoms, individuals are asked to remain at home for up to three days or when symptoms have subsided for 24 hours. Testing is not mandatory, however TOTR encourages testing where necessary. Regular handwashing is encouraged, and hand sanitizer will be made available to all employees and patrons.
