• All sales final. No refunds or exchanges.
• General admission seating, unless otherwise stated.
• Recording devices of any kind are not permitted backstage, or inside the performance tent during performances.
• Pets are not permitted inside the performance tent. Service animals excepted.
• Latecomers will be admitted at a suitable break in the performance and at the discretion of Front of House staff.
• Theatre on the Ridge reserves the right to refuse admission or eject any person whose conduct is deemed by Patron Services to be disorderly.
• Performance Cancellation:
  In the event a performance is cancelled prior to start time by Theatre on the Ridge for reasons such extreme inclement weather, technical or safety issues, patrons will be notified no later than 1 hour prior to show start time. Patrons will be encouraged to choose an alternate performance for the same or another production, subject to ticket availability.
• In the event Theatre on the Ridge does not cancel the performance, but the patron chooses to not attend, or to leave mid-show, due to weather, or for personal reasons, no voucher, alternate date or refund is offered.

Illness Policy

Theatre on the Ridge (TOTR) maintains a healthy and safe working environment.

The following policy regarding illness applies to all staff, volunteers and contractors.

Individuals who are experiencing light to moderate illness involving coughing or sneezing are asked
to mask while in the company of others and maintain a safe distance for all.

Those experiencing more severe symptoms are asked to remain at home until symptoms subside or disappear over a 24-hour period. The Employment Standards Act provides unpaid job security for all employees (including contracted employees) for a period of up to three days. TOTR meets this standard.

Staff, volunteers or contractors must contact their supervisor or the company manager to report absence from work for illness or any other reason.

Arts Worker/Professional Artist/Arts Professional

Theatre on the Ridge supports the Ontario Arts Council definition of an “arts worker/professional artist/arts professional” as someone who has developed skills through training or practice, is recognized by artists working in the same artistic tradition, has a history of public presentation or publication, seeks payment for their work and actively practises their art.

Arts workers are individuals engaged in creating, producing, promoting, performing, presenting, distributing, and/or programming artistic work. This definition encompasses artists, arts administrators, community animators, curators, programmers, technicians, and arts educators who demonstrate professional training or practice and are recognized within their artistic discipline.