Summer 2023 Patron Services Coordinator
12 week contract
Fulltime (35 hours/week)
Rate: $16.00/hr
Start Date: June 5, 2023
The position of Patron Services Coordinator supports the company’s mission and values with specific knowledge and work experience in the areas of front of house, ticket sales, concessions and Covid compliance. The Patron Services Coordinator will work with the General Manager and Marketing Director to ensure the smooth implementation of the company’s Box Office and Front of House patron services and communications.
The Patron Services Coordinator will also support the company’s awareness of and compliance to Covid 19 health and safety regulations.
Goal: To execute and support key box office, Front of House and Covid compliance tasks as designated, to maintain viability, enhance audience/participant experiences, and meet public health requirements, including the smooth implementation of ticket sales, audience experiences, communications and safety protocols.
General responsibilities: This position executes and supports key tasks in the areas of Front of House management, including box office set up and execution, volunteer management, concessions, patron liaison & communication, and Covid compliance communications and protocols. The Patron Services Coordinator will report to and work under the direct supervision of the General Manager, with support and input from the Box Office Manager. This position will work remotely and on site (in compliance with Covid protocols and restrictions) with appropriate event and program personnel as required, including the General Manager, dependent on the task and event/program. Training and resources will be provided on specific box office software used, and Covid compliance regulations, protocols and related information. Additional front of house and production set up and take down tasks may be assigned as reasonable.
Requirements
This is a government funded position and the successful candidate is between the ages of 15 and 30, a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigrant and Refugee Protection Act 2, be legally entitled to work under relevant provincial legislation and regulations. The successful candidate will also have experience in general customer service and communications, ticket and event sales, and the arts and theatre sectors; and will possess the following skillsets:
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Previous ticket sales/box office, customer service and communications experience ideal, including managing cash floats and at the door ticket sales.
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Previous volunteer management experience is an asset
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Previous theatre experience and knowledge in any area is an asset
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Strong written/oral communications and interpersonal skills
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Strong organization and time management skills
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Ability to work well in a high energy, multi-task environment
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Ability to work independently or with little supervision as required
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Ability to work well with multiple team players and Theatre 3×60 personnel
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Ability to represent and advocate for the organization and the sector.
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A passion for live theatre and storytelling, and an understanding of the importance of delivering a positive audience experience is essential.
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Ability to work with an online sales platform is essential and past experience with Square and Eventbrite is an asset.
